Returns & Exchange Form
Returns, Exchange and Refund Policy
HOW DO I RETURN AN ITEM I PURCHASED ONLINE?
If you are located in Sydney, visit us in-store within 10 days of receiving your order and our staff will assist you with an exchange or credit note to be used in-store only. Please provide your Throwback register receipt as proof of purchase.
(DO NOT return the item by post without first contacting us and having approval)
Please contact Throwback at email@example.com within 10 days of receiving your order, provide your full name, order number and a brief explanation of your return/exchange along with your Throwback register receipt as proof of purchase. Items returned without prior written contact with us may result in your items being returned to you at your expense.
We are not responsible for the return shipping cost of items, unless items are faulty. We are also not responsible for the additional shipping cost of exchanged items, unless the items are faulty. We will contact you for payment before the exchange is sent. Items must be returned within 10 days of receiving your order. Items returned after the 10 day time frame will be assessed at our discretion.
For security and peace of mind, we recommend that you send your returns using an insured registered post as we are not liable for any lost returned items.
*Shoe Boxes – If returning a pair of shoes, please ensure the item is double boxed (this means the shoe box inside a shipping carton, not the shoe box inside a satchel).
We do not accept international returns. All sales on international purchases are final. Please contact us at firstname.lastname@example.org in the case of a faulty item claim. International claims will be treated on a case-by-case basis. More details are available in the “Faulty Claims” section, below.