Returns Form

Returns, Exchange and Refund Policy

  • You can return any full priced items in their original condition within 10 days of the date you placed your order.
  • All sales on discounted and sale items are final.
  • All goods must be sent back in an original, unworn and resalable state, including product tags, stickers, boxes etc.
  • If you return an item without the original packaging, we will not be able to process your return or refund.
  • We will not charge you a restocking, or processing fee to re-handle your order.
  • Items purchased on promotion or discount may not be exchanged or returned. Promotions are priced accordingly.
  • Customer to cover cost of return shipping ($10 Standard Return label) & if exchange is requested also cover cost of exchange shipping (we will contact you for payment before the exchange is sent).
  • Shipping costs are non-refundable for all orders. The cost of your items, minus shipping costs, will be refunded upon receipt of a returned item. This is applicable to Return Orders as well.
  • Throwback reserves the final right to assess all garments and products, prior to return, exchange or refund being issued.

Change of style or size

  • We are able to exchange the Size/Style of the item (provided stock is available) or issue an Online Credit for the returned item.
  • Customers are to cover cost of return shipping & if exchange is requested also cover cost of exchange shipping (we will contact you for payment before the exchange is sent).
  • Shipping costs are non-refundable for all orders. The cost of your items, minus shipping costs, will be refunded upon receipt of a returned
  • International orders can not be refunded or exchanged

Shoe Boxes – When Returning shoes please ensure your shoes are sent back in the same condition in which you received them. In the off chance the packaging is deemed to be marked or in an unsatisfactory condition for resale, there may be a chance that we will not accept your return.

 

Subscribe