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Throwback Store Shipping Information

• Orders are processed Monday – Friday (excluding public holidays) from 10am – 5pm AEST (Sydney Time). Australia Post Express Orders placed before 12pm will be processed within 24 hours of receipt. Orders after 12pm Friday will be processed the following Monday (excluding public holidays).
• We may need to contact you once your order has been processed before it can be shipped. To ensure there are no delays with shipment, please respond to any phone or email requests promptly.
• Once your order has been dispatched, you will receive tracking advice via email.
• If you have any problems with your order, please call us Monday – Friday, check operating hours here.
• You can also email orders@throwbackstore.com.au and we will respond to your request within 48 hours (excluding public holidays).

Shipping Information

• Please note all prices displayed on this website are in “AUD’ unless stated otherwise.
• Standard Shipping within Australia - $10.00 for orders under $100, FREE for order over $100.
• Express Delivery within Australia - $25.00 for all orders.
• Shipping to New Zealand costs $20.00.
• International Shipping costs $35.00.

 Expected Delivery Times

International Orders (Outside Australia)

• Please note – International orders may be subject to customs inspections and import taxes specific to your country.
• Delivery times are dependant on third party suppliers. Factors outside of Throwback Store’s control may cause delays on expected delivery dates.

Returns, Exchange and Refund Policy

• You can return any full priced items in their original condition within 10 days of the date you placed your order.
• All goods must be sent back in an original, unworn and resalable state, including product tags, stickers, boxes etc.
• If you return an item without the original packaging, we will not be able to process your return.
• We will not charge you a restocking, or processing fee to re-handle your order.
• Items purchased on promotion or discount may not be exchanged or returned. Promotions are priced accordingly.

Read our full policy here.