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ADIDAS

MITCHELL & NESS

FOOTWEAR

BOTTOMS

NBA JERSEYS

Free Shipping on orders over $200 Australia wide. Excl. WA & NT.

FAQ

ORDER QUESTIONS

When will my order arrive?

Orders are processed Monday – Friday (excluding public holidays) from 10am – 5pm AEST (Sydney Time). Australia Post Express Orders will be shipped as priority. Please allow up to 1-3 working days for standard order processing in addition to the estimated delivery times.

Can I track my order?

You will be sent confirmation of shipping + be able to track your delivery online.

Pre-orders

The product will say 'pre order' in the description + also the expected arrival date. We update these regularly so you'll know when to expect it.

You will receive an order confirmation at the time of purchase then a shipping notification when it dispatches. Due to the high numbers of orders we ship when we do pre orders it may take a few days for the order to be dispatched and collected.

If you order ONLY pre order items - Your items will be sent when the stock arrives.

If you order pre order + in stock items - In order to save you additional shipping costs we will wait until everything is in stock, then send it all at once.

If you would like your in stock items sooner please put them through as a separate order

All orders containing both pre-order and in-stock items will be sent once all items are in stock.

FRAUD PROTECTION

Once an order is processed, we reserve the right to request further information to appropriately confirm the status and authenticity of orders placed. Any orders that are detected as fraudulent will be cancelled immediately.

I'm missing an item from my order

Please email customerservice@throwbackstore.com.au your name, order number & a photo of the packaging that your order was sent in and we will look into this for you.

SHIPPING QUESTIONS

Estimated Delivery Times

LOCATION

INSIDE EXPRESS ZONE

OUTSIDE EXPRESS ZONE

Australia Express Post

1-2 Business Days

1-8 Business Days

Australia Standard Post  

4-6 Business Days

6-14 Business Days

     

New Zealand

5-10 Business Days

7-14 Business Days

International Orders

1-3 Weeks

1-5 Weeks

**These time frames are guidelines only**

Shipping Prices

  • Please note all prices displayed on this website are in “AUD’ unless stated otherwise
  • Standard Shipping within Australia (NSW, VIC, ACT, QLD, SA, TAS) - $10.00 for orders $199 and under, FREE for orders over $200.
  • Express Delivery within Australia (NSW, VIC, ACT, QLD, SA, TAS) - $25 for all orders.
  • Standard Shipping to NT/WA - $20 for orders $199 and under, $10 for orders over $200
  • Express Shipping to NT/WA - $50 for all orders
  • Shipping to New Zealand costs $25.00.
  • International Shipping costs $35.00.

International shipping

International Orders (Outside Australia)

Please note – International orders may be subject to customs inspections and import taxes specific to your country. Delivery times are dependant on third party suppliers. Factors outside of Throwback Store’s control may cause delays on expected delivery dates.

For up to date delivery times please refer to Auspost estimates here.

Wrong Order Details

We're really quick at picking, packing, and processing your order to make sure you receive it ASAP. This means you are often unable to cancel or amend an order once you have placed it. Please contact us ASAP and we’ll see if we can intercept it.

If you have entered the wrong shipping information and if the package is still with us, we can update the address. We are working on orders as quickly as If the order has been dispatched, you can organise redelivery, depending on the status on the order through your Auspost tracking. Please note that redirection can increase the delivery time with up to 5 days.

For orders placed with incorrect address, Returned to Sender by Auspost, customers will be invoiced for $20 to resend to correct address.

Safe Drop

By utilising Australia Post MyPost Safe Drop Service you agree that:

You are aware of the risk of utilising the Service and agree that other delivery options were available to you at the time of order.

Australia Post will not obtain or require your signature on delivery of your parcel, and that it may leave parcels at your delivery address, either in the delivery location requested by you or some other safe location selected at Australia Post’s sole discretion, without obtaining a signature from any person; and, if your parcel is delivered in the manner described in paragraph above, the parcel will be deemed to have been delivered at the time the parcel is scanned as delivered and left at the delivery address.

To the maximum extent permitted by law, we shall not be liable to you or to any other person for any loss or damage that may be suffered, as a result of any act or omission, whether negligent or otherwise, by or on behalf of Australia Post in relation to the loss or damage to any parcel, including, but not limited to:

  1. where it is left at the delivery address in any location as requested pursuant to this Service
  2. where it is left at a delivery address in a manner that is inconsistent with the delivery instructions specified in the request for the Service; or
  3. where it is not left at the delivery address, and requires collection from a Post Office; except to the extent that such loss or damage as a direct result of our fraud or wilful misconduct.

RETURNS

Our returns policy

We want you to be completely satisfied with your online purchase.

If you change your mind for any reason, you are welcome to return it back to us within 14 days of receiving it.

What happens if I change my mind?

RETURNING CONDITION
Item/s must be returned in original condition, unworn, unaltered, unwashed and with their tags attached. If merchandise is returned despite these conditions your return will be sent back to you at an additional charge.

FULL-PRICED
Full-priced items are eligible for store credit or exchange. 'Change of Mind' includes disliking the item, purchasing the wrong size or having faults you knew of before purchase

We are unable to hold stock and recommend for exchanges, we advise express posting back to us to avoid the item selling out.

* socks, sleeves, sweatbands and other related accessories can not be returned or exchanged unless faulty;

SALE AND PROMO RETURN TERMS
Items purchased on sale and with a promo code that discounts the orders can not be returned or exchanged unless faulty.

Please check your discount code has been applied before pressing the next step button. If your code is not correctly applied at this stage , we can not apply the discount later or credit you and you will be charged the full price for your order. Orders placed before or after our Promo Sale events cannot have the discount applied to their order;

FINAL SALE
Item/s marked as "Final sale - no returns" cannot be returned or exchanged. If merchandise is returned despite this policy, items will be sent back to you at an additional charge;

GIFT CARDS
Gift Cards may not be returned; Gift Cards are not credit or debit cards and if lost, stolen or damaged are non-replaceable and non-refundable.

INTERNATIONAL PURCHASES
We do not accept international returns. All sales on international purchases are final. Please contact us at customerservice@throwbackstore.com.au in the case of a faulty item claim. International claims will be treated on a case-by-case basis. More details are available in the “Faulty Items” tab, below.

Online returns portal

Ensure your return meets the conditions of our Returns Policy and complies with the below points before lodging your return.

NO. 1
Item/s must be returned within 14 days of delivery.

NO. 2
Item/s must be unworn with original tags attached.

NO. 3
Item/s must be returned in their original packaging.

NO. 4
Ensure your return meets the conditions of our Returns Policy.

 

If your return meets these requirements then click the link below and follow the steps to submit your online return.

 

 

STEP 1
Login to the Returns Portal and follow the steps to completion.

STEP 2
An email will be sent to you with returns address.

RETURN IN-STORE

If you would like to return you purchase in-store, please ensure your return adheres to our Returns Policy. Our store can offer exchanges or credit notes.

Please provide your Throwback register receipt as proof of purchase. Note that items purchased on sale/promo items can not be returned for an exchange or credit note.

Please be aware of changes to store opening times during COVID-19.

81-83 Oxford St, Darlinghurst NSW 2010

RETURN SHIPPING

We suggest all items are tried on as soon as they are received to ensure you are able to return items within the return’s timeframe of 14 days from delivery. Store-credit notes are valid for 3 years from the date of issue. Exchanges will be invoiced for return standard shipping once items are received and approved.

Original shipping charges are non-refundable and charges for returned items are the responsibility of the customer. Throwback takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item/s via registered or traceable postal services as return parcels remain the responsibility of the customer until received by Throwback.

PROCESSING TIME FOR RETURNS

We endeavour to process returns daily but please allow up to 3-5 business days for your return to be processed. You will receive email notification of when our team has received your return and again when it has been processed.

FAULTY ITEMS

We sincerely apologise for any inconvenience caused by receiving a faulty garment. Whilst we have procedures in place to ensure that your items arrive to you correctly and in pristine condition, we do accept that we’re human and errors can occur. Please contact our Customer Care team customerservice@throwbackstore.com.au with your order number and images of the fault and we will work with you to resolve it as soon as possible.

Refunds will only be given if there is an apparent manufacturing fault and the item can not be repaired or replaced. We will review this on a case-by-case basis and we hold the right to refuse a return if the reasons are unsatisfactory.

If the return is approved; either a repair, replacement or refund will be issued at Throwback's discretion, which we will contact you with instructions for.

In the event that an identical replacement product being unavailable (i.e. size, colour, style), a store credit or refund will be issued at Throwback's discretion.

Refunds for faulty items will be issued using your original payment method. Please allow up to 10 business days for funds to appear back into your account, depending on what payment method your original purchase was processed through. Throwback does not take responsibility for delays that may occur due to any third party payment gateways (eg. Paypal, Afterpay, Klarna, Apple Pay etc.).

Items returned without prior approval with us may result in your items being returned to you at your expense.

PRODUCT QUESTIONS

Are your shoe sizes US or UK?

All Footwear comes in U.S Sizing.

What's up with sizes these days?

We carry multiple brands and sizes may vary. The relevant "Size Chart" can be found by clicking on the "Size Guide" link on most product pages.

Can you special order something for me?

Unfortunately due to licensing restrictions and brand availability we are unable to custom order any products in. We have to place our orders around 4-6 months in advance of receiving them & our suppliers generally do not hold extra stock either.

PAYMENT OPTIONS & PROMOS

What payment methods can you use?

We accept Afterpay, Zip Pay, Klarna and Credit Card (Visa, Mastercard, AMEX). If a credit card/debit card is used, this may be subject to an extra security screening where two small amounts will be refunded back on the card used and the two amounts must be confirmed prior to the order being packed and dispatched. This can result in delays of up to 3-5 business days. In order to avoid any delays, please pay via a fully verified Zip Pay, Afterpay or Klarna account.

All payment information is handled externally by trusted and safe payment platforms.

All information entered on Throwback is confidential and will not be shared with any third party companies or providers.

Can i use multiple codes & offers on the same order?

Please note our system only allows one discount/promo code per order placed.

How do i use a promo code?

To use a promo code, click the 'My Cart' button at the top of the page to go to your shopping bag then click 'Check Out'. Under the order summary, click "Gift card or discount code" then type your promo code into the box and click 'Apply'.

Why isnt my promo code working?

Certain discount codes are only valid for a certain amount of time or there could be some exclusions that apply to certain products, please ensure you order with the Promo Code within the stated timeframe of the sale.

OTHER QUESTIONS

How quick do you respond to emails?

We try to answer every email as soon as possible. Please allow 3-5 business days.

I Forgot my password

If you have forgotten your account password, please click on 'Account' and then on the "Forgot Password" link and we will send you an email to reset your password.

Working at Throwback

We're always looking for the right people, check out our Careers page to see if you make the cut.

What do I do if my question isn't covered here?

If you cannot find the answer to your question here, we recommend you email us at customerservice@throwbackstore.com.au and we'll be in-touch with you shortly.