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Returns

RETURN POLICY

We want you to be completely satisfied with your online purchase.

If you change your mind for any reason, you are welcome to return it back to us within 14 days of receiving it. We offer store credits subject to the following conditions:

RETURNING CONDITION

Item/s must be returned in original condition, unworn, unaltered, unwashed and with their tags attached. If merchandise is returned despite these conditions your return will be sent back to you at an additional charge.

FULL-PRICED

Full-priced items are eligible for store credit or exchange. 'Change of Mind' includes disliking the item, purchasing the wrong size or having faults you knew of before purchase

We are unable to hold stock and recommend for exchanges, we advise express posting back to us to avoid the item selling out. 

* socks, sleeves, sweatbands and other related accessories can not be returned or exchanged unless faulty;

SALE AND PROMO RETURN TERMS

Items purchased on sale and with a promo code that discounts the orders can not be returned or exchanged unless faulty.

Please check your discount code has been applied before pressing the next step button. If your code is not correctly applied at this stage , we can not apply the discount later or credit you and you will be charged the full price for your order. 

Orders placed before or after our Promo Sale events cannot have the discount applied to their order;

FINAL SALE

Item/s marked as "Final sale - no returns" cannot be returned or exchanged. If merchandise is returned despite this policy, items will be sent back to you at an additional charge;

GIFT CARDS

Gift Cards may not be returned; Gift Cards are not credit or debit cards and if lost, stolen or damaged are non-replaceable and non-refundable.

INTERNATIONAL PURCHASES

We do not accept international returns. All sales on international purchases are final. Please contact us at customerservice@throwbackstore.com.au in the case of a faulty item claim. International claims will be treated on a case-by-case basis. More details are available in the “Faulty Claims” section, below.

RETURN SHIPPING

We suggest all items are tried on as soon as they are received to ensure you are able to return items within the return’s timeframe of 14 days from delivery. Store-credit notes are valid for 3 years from the date of issue. Exchanges will be invoiced for return standard shipping once items are received and approved.

Original shipping charges are non-refundable and charges for returned items are the responsibility of the customer. Throwback takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item/s via registered or traceable postal services as return parcels remain the responsibility of the customer until received by Throwback.

PROCESSING TIME FOR RETURNS

We endeavour to process returns daily but please allow up to 3-5 business days for your return to be processed.You will receive email notification of when our team has received your return and again when it has been processed.

FAULTY ITEMS

We sincerely apologise for any inconvenience caused by receiving a faulty garment. Whilst we have procedures in place to ensure that your items arrive to you correctly and in pristine condition, we do accept that we’re human and errors can occur. Please contact our Customer Care team customerservice@throwbackstore.com.au with your order number and images of the fault and we will work with you to resolve it as soon as possible.

Refunds will only be given if there is an apparent manufacturing fault and the item can not be repaired or replaced. We will review this on a case-by-case basis and we hold the right to refuse a return if the reasons are unsatisfactory. 

If the return is approved; either a repair, replacement or refund will be issued at Throwback's discretion, which we will contact you with instructions for.

In the event that an identical replacement product being unavailable (i.e. size, colour, style), a store credit or refund will be issued at Throwback's discretion.

Refunds for faulty items will be issued using your original payment method. Please allow up to 10 business days for funds to appear back into your account, depending on what payment method your original purchase was processed through. Throwback does not take responsibility for delays that may occur due to any third party payment gateways (eg. Paypal, Afterpay, Klarna, Apple Pay etc.).

Items returned without prior approval with us may result in your items being returned to you at your expense.

 

Online Return Portal

Ensure your return meets the conditions of our Returns Policy and complies with the below points before lodging your return.

Step 1

Item/s must be returned within 14 days of delivery.

Step 2

Item must be unworn with original tags attached.

Step 3

Items must be returned in their original packaging.

My Item/s Match

 

Return Via Post

Step 1

Ensure your return meets the conditions of our policy.

 

Step 2

Login to the Returns Portal and follow the steps to completion.

 

Step 3

An email will be sent to you with returns address.

 

 

Return In-store

If you would like to return you purchase in-store, please ensure your return adheres to our Returns Policy. Our store can offer exchanges or credit notes.

Please provide your Throwback register receipt as proof of purchase. Note that items purchased on sale/promo items can not be returned for an exchange or credit note.

Please be aware of changes to store opening times during COVID-19.

81-83 Oxford St, Darlinghurst NSW 2010