THROWBACK SHIPPING INFORMATION

• All prices displayed on this website are in Australian dollars
• We use Australia Post and provide Standard and Express shipping options
• Free shipping offers may exclude some limited products
• Shipping rates are shown at checkout; you will be sent confirmation and be able to track your delivery
• Orders are processed Mon-Fri (excluding public holidays) 10am – 5pm (Sydney Time)
• Please note there may be slight delays during high peak times such as Black Friday and Christmas

Shipping Rates

LOCATION (States within Australia)	STANDARD SHIPPING	EXPRESS SHIPPING
NSW, VIC, ACT, QLD, SA, TAS	FREE over $150 $10.00 under $150	$25.00
NT, WA	$10 over $200 $20.00 under $200	$50.00
New Zealand	$25.00	-
International Orders	$35.00	-

 

Expected Delivery Times

LOCATION	INSIDE EXPRESS ZONE	OUTSIDE EXPRESS ZONE
Australia Express Post	1 to 3  Working Days	2 to 8 Working Days
Australia Standard Post	4 to 6 Working Days	6 to 14 Working Days
New Zealand	5 to 10 Working Days*	7 to 14 Working Days*
International Orders	1 to 3 weeks	1 to 5 weeks

 

Return Policy

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, you are welcome to return full-priced items to us within 14 days of receiving it. We offer store credits subject to conditions  here.

Throwback Shipping Protection

Ensure your Throwback order is fully covered with our Shipping Protection. This service protects your package against loss, damage, or theft during transit from the moment you place your order until it's delivered. For full coverage details, please review our Shipping Protection Terms and Conditions here

Additional Shipping  Information  

• For any additional questions please check out FAQS here. 
• Orders are processed Monday – Friday (excluding public holidays) from 10am – 5pm AEST (Sydney Time). Australia Post Express Orders will be shipped as priority. Please allow up to 1-3 working days for standard order processing in addition to the estimated delivery times.
• We may need to contact you once your order has been processed before it can be shipped. To ensure there are no delays with shipment, please respond to any phone or email requests promptly.
• If you have any problems with your order, please contact us Monday – Friday during operating hours.
• You can also email customerservice@throwbackstore.com.au and our team will endeavor to respond to your request within 1-3 business days (excluding public holidays).
• Delivery times are dependent on third party suppliers. Factors outside of Throwback Store’s control may cause delays on expected delivery dates. Please keep in mind that the shipping time frames are estimates only.
• Occasionally during periods of high order volume, such as a promotion or holiday, shipment processing can exceed our general processing timeframe.

Pre-orders

Pre-ordered products will say 'pre-order' in the description and the expected arrival date. These will be updated regularly so you'll know when to expect it.

You will receive an order confirmation at the time of purchase then a shipping notification when it dispatches. Due to the high numbers of orders it may take a few days for the order to be dispatched and collected.

If you order ONLY pre-order items - Your items will be sent when the stock arrives.

If you order pre-order items and in-stock items- In order to save you additional shipping costs we will wait until everything is in stock, then send it all at once.

If you would like your in stock items sooner please put them through as a separate order.

All orders containing both pre-order and in-stock items will be sent once all items are in stock. 

Safe Drop

By utilising Australia Post MyPost Safe Drop Service you agree that:

You are aware of the risk of utilising the Service and agree that other delivery options were available to you at the time of order.

Australia Post will not obtain or require your signature on delivery of your parcel, and that it may leave parcels at your delivery address, either in the delivery location requested by you or some other safe location selected at Australia Post’s sole discretion, without obtaining a signature from any person; and, if your parcel is delivered in the manner described in paragraph above, the parcel will be deemed to have been delivered at the time the parcel is scanned as delivered and left at the delivery address.

To the maximum extent permitted by law, we shall not be liable to you or to any other person for any loss or damage that may be suffered, as a result of any act or omission, whether negligent or otherwise, by or on behalf of Australia Post in relation to the loss or damage to any parcel, including, but not limited to:
          A. where it is left at the delivery address in any location as requested pursuant to this Service;
          B. where it is left at a delivery address in a manner that is inconsistent with the delivery instructions specified in the request for the Service; or
          C. where it is not left at the delivery address, and requires collection from a Post Office; except to the extent that such loss or damage as a direct result of our fraud or wilful misconduct.

 

Limited release items excluded from free shipping promo.

International Orders (Outside Australia)

• Please note – International orders may be subject to customs inspections and import taxes specific to your country.
• Delivery times are dependent on third party suppliers. Factors outside of Throwback Store’s control may cause delays on expected delivery dates.
• For up to date delivery times please refer to Auspost estimates. https://auspost.com.au/service-updates/international-delivery-times#international

Fraud Protection

Once an order is processed, we reserve the right to request further information to appropriately confirm the status and authenticity of orders placed. Any orders that are detected as fraudulent will be cancelled immediately.

Wrong Order Details

We're really quick at picking, packing, and processing your order to make sure you receive it ASAP. This means you are often unable to cancel or amend an order once you have placed it. Please contact us ASAP and we’ll see if we can intercept it!

If you have entered the wrong shipping information and if the package is still with us, we can update the address. However, we are always working on orders as quickly as we can, so if the order has been dispatched, you will have to organise redelivery, depending on the status on the order, through your Auspost tracking. Please note that redirection can increase the delivery time by up to 5 days.

For orders placed with incorrect address, Returned to Sender by Auspost, customers will be invoiced for $20 to resend to correct address.