We sincerely apologise for any inconvenience caused by receiving a possibly faulty product. Whilst we have procedures in place to ensure that your items arrive to you correctly and in pristine condition, we do accept that we’re human and errors can occur. Please contact our team below with your request. Please include your Order Number and images of the fault and we will work with you to resolve it as soon as possible.
If the return is approved; either a repair, replacement or refund will be issued at Throwback's discretion, which we will contact you with instructions for.
In the event that an identical replacement product being unavailable (i.e. size, colour, style), a store credit or refund will be issued at Throwback's discretion.

Please fill out the below form and include:

1. Name and Order Number
2. Description of the use of the item
3. Description of the possible fault
4. Multiple pictures of the item (the whole item, sole, swingtag, internal tag and fault)

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REFUNDS

Refunds will only be given if there is an apparent manufacturing fault and the item can not be repaired or replaced. We will review this on a case-by-case basis and we hold the right to refuse a return if the reasons are unsatisfactory.

Refunds for faulty items will be issued using your original payment method. Please allow up to 10 business days for funds to appear back into your account, depending on what payment method your original purchase was processed through. Throwback does not take responsibility for delays that may occur due to any third party payment gateways (eg. Paypal, Afterpay, Klarna, Apple Pay etc.).

Please note

Related

• What is Throwback's Returns Policy?
• How do I return an online Throwback order?
• How long will it take for my return/exchange to be processed at Throwback?